Sarah Thornhill by Kate Grenville

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item must have damage or be different from the sales description.

Non-returnable items:
- Gift cards

If you are returning the item for any other reason, store credit will be issued in the value of the returned item.

Process
To request a refund, exchange, or store credit within 14 days of receiving the item, contact Thrift for Good by email, phone, store chat, or through social media. If in Dubai, collection of the item will be arranged. If outside of Dubai, you are responsible for the shipping charges to Dubai. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4 to 15 days on behalf of our payment gateway, GoCollect.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jen@thriftforgood.org.

Shipping
To return your product, if you reside within Dubai, please arrange collection with Thrift for Good. If you live outside of Dubai, you should mail your product to: Thrift for Good Used Cloth Trading LLC, 408 Frankfurt Sports Tower, Dubai Sports City, Dubai, United Arab Emirates

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.